Refund policy

Last updated: January 21, 2026

OVERVIEW

Wildcard operates as a made-to-order business. This means that every product—whether it is a hat, beanie, t-shirt, or hoodie—is unique and produced specifically for you only after an order is placed. We do not hold inventory or warehouse pre-made stock. Because of this customized production model, our return policy differs from that of traditional retail stores and aligns strictly with our production partner's requirements.

Please read the following carefully to understand when a return or refund is applicable.

SECTION 1 - DAMAGES AND ISSUES

We pride ourselves on quality. However, if you receive a product that is damaged, defective, or if you receive the wrong item, we will make it right at our expense.

Reporting a Problem:
Please inspect your order upon reception. If you believe your item is defective, damaged, or incorrect, you must contact us within 30 days of the delivery date. Claims deemed an error on our part are covered at our expense.

To start a claim, email us at wildcardwellnessig@gmail.com with the following information:

  • Your order number.
  • A brief description of the issue.
  • Required Visual Evidence: You must attach clear, high-quality photos or videos that clearly show the issue.
    • For Quality Issues: A clear photo of the product laid on a flat surface with the issue clearly visible.
    • For Sizing Issues: A clear photo of the received product laid flat, with a measuring tape or ruler showing the measurements that differ from our size chart.
    • For Multiple Items: If the issue affects multiple products in your order, all affected items must be visible in a single photo for confirmation purposes.

Once we validate the issue with our production partners, we will offer you a free replacement (sent to you at no cost) or a full refund to your original payment method.

SECTION 2 - EXCEPTIONS / NON-RETURNABLE ITEMS

Because our products are made to order specifically for you, we do not accept returns or exchanges for the following reasons:

  • Buyer’s Remorse: We cannot accept returns if you simply change your mind or no longer want the item.
  • Wrong Size/Color Ordered: We do not offer size exchanges. We highly recommend reviewing the size charts provided on the product pages carefully before placing your order.
  • Sealed Goods/Hygiene: For health and hygiene reasons, we do not accept returns for sealed goods (such as face masks) which were unsealed after delivery.

Manufacturing Tolerances:
Please note that in the print-on-demand industry, minor variations are standard and are not considered defects:

  • Colors: Actual product colors may vary slightly from the digital mockup seen on your screen due to different device screen settings and the printing process.
  • Print Placement: There is a standard tolerance of 0.5" for print placement. Minor variations in the placement of the print will not be considered defects.
  • Sizing: There is a standard size tolerance of +/- 1" (or +/- 0.5" for baby clothing) for garment measurements.

SECTION 3 - EXCHANGES

We do not offer direct exchanges. If you ordered the wrong size or color, the only way to get a new item is to place a new order for the correct item.

SECTION 4 - SHIPPING ISSUES

Wrong Address:
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipments:
Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment. Please note that unclaimed returns are donated to charity after 30 days. If you do not claim your package within this timeframe, the item will be lost and no refund will be issued.

Lost in Transit:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If the package is confirmed lost by the carrier (and was not marked as "Delivered"), we will cover the costs of reprinting and shipping a replacement order to you.

SECTION 5 - EUROPEAN UNION 14 DAY COOLING OFF PERIOD

If the merchandise is being shipped into the European Union, you normally have the right to cancel or return your order within 14 days, for any reason and without a justification. However, according to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Therefore, Wildcard reserves the right to refuse returns at its sole discretion for goods that fit these criteria.

SECTION 6 - CUSTOMERS RESIDING IN BRAZIL

If you reside in Brazil and regret a purchase, you must contact us within 7 consecutive days after receiving the item. You must provide a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

SECTION 7 - REFUNDS

If your return request regarding a verified defect or damage is approved, your refund will be processed automatically. The credit will be applied to your credit card or original method of payment within a certain amount of days, depending on your bank's processing times.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at wildcardwellnessig@gmail.com.

SECTION 8 - CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at wildcardwellnessig@gmail.com.